Refund policy
Returns & Refunds Policy
At Indiana Wine Store, we want you to be happy with your order. Because many of our products are made to order, we currently accept returns or exchanges for items that arrive damaged, defective, misprinted, or incorrect.
Report an issue
If there is a problem with your order, please contact us at sales@indianawinestore.com within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos clearly showing the item and the problem
We will review your request and contact you with next steps.
Approved returns
Please do not send an item back without contacting us first.
If a return is required, Indiana Wine Store will provide return instructions and a prepaid return shipping label. Items must be returned using the provided label.
Once your return is received, we will inspect the item and process the approved refund, replacement, or exchange within 3–5 business days.
Refunds will be issued to the original payment method. Your bank or credit card company may require additional processing time before the refund appears in your account.
Changes of mind and ordering errors
Because many Indiana Wine Store products are made to order, we do not currently guarantee returns or exchanges for change of mind, incorrect size or color selections, or other customer ordering errors.
However, if you have a concern with your order, please contact us. We are always happy to review the situation and determine whether we can help.
Questions
Questions about an order or return can be sent to: